Flight or fright? Here's where CLT's dominant carrier ranks among airlines when it comes to passenger complaints

U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly. Complaints lodged against major U.S. air carriers hit a five-month low of 635 incidents in October, the most-recent reporting period available, and were down roughly 12% on a per-passenger basis when compared to the same 31-day span in 2017. The declines came following a flurry of disputes that crested in April 2017 when security personnel dragged…

from Charlotte Business News - Local Charlotte News | Charlotte Business Journal https://www.bizjournals.com/charlotte/news/2019/01/22/flight-or-fright-heres-where-clts-dominant-carrier.html?ana=RSS&s=article_search